In game gem buying

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Laijin
Posts: 1
Joined: Thu Jan 23, 2020 6:10 pm
Player ID: 2583972

In game gem buying

Post by Laijin »

When buying the big chest in the game I was charged 5000 gems for one chest
My buddy bought the same cheat for 2500
I have screen shots proving it
Now all of a sudden my chests say 2500?
How do I get reimbursed those 2500 gems?

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yakuza
Posts: 814
Joined: Wed Jun 12, 2019 2:19 pm
Location: PL
Player ID: 100222
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Re: In game gem buying

Post by yakuza »

Hello, I'm sorry for your confusion, but yesterday we lowered prices for everyone to be equal 2500 gems for biggest chest. Since then you're able to purchase chests at this price.
Regards
/Y

PeaceDawg
Posts: 21
Joined: Sun Dec 01, 2019 8:49 pm

Re: In game gem buying

Post by PeaceDawg »

That is great news! Thank you for making that change.

RG2915
Posts: 2
Joined: Fri Jan 24, 2020 4:03 pm

Re: In game gem buying

Post by RG2915 »

Hello. 01/24/2020 I made a purchase of game currency in the EvilLands game, but nothing came to me. I tried to repeat the operation, again nothing came. Thus, 2 purchases were made in which I received nothing. Please return the money. Regards, Anton
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yakuza
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Re: In game gem buying

Post by yakuza »

RG2915 wrote:
Fri Jan 24, 2020 6:52 pm
Hello. 01/24/2020 I made a purchase of game currency in the EvilLands game, but nothing came to me. I tried to repeat the operation, again nothing came. Thus, 2 purchases were made in which I received nothing. Please return the money. Regards, Anton
Sorry to hear you have trouble. Only way to solve this issue is to send an e-mail to support@evillands.com. Attach your player ID and receipts that you received from Google/Apple. Please note that it's weekend so expect response next week.
Regards
/Y

Campione
Posts: 2
Joined: Thu Jan 23, 2020 5:28 am
Player ID: 1088588

Re: In game gem buying

Post by Campione »

Hello, I had the same issue with the magical chests overpriced and reduced content as we get 3 times less epics for the same price.
Player ID: 1088588

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yakuza
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Re: In game gem buying

Post by yakuza »

Campione wrote:
Thu Jan 30, 2020 3:15 pm
Hello, I had the same issue with the magical chests overpriced and reduced content as we get 3 times less epics for the same price.
Player ID: 1088588
Hello. I'm not sure what is issue in your message, nor what you expect. We had our pricing that varied among players, then it got unified. Everything regarding price and content was clearly displayed on popup with confirmation.
Regards
/Y

Campione
Posts: 2
Joined: Thu Jan 23, 2020 5:28 am
Player ID: 1088588

Re: In game gem buying

Post by Campione »

Just like Laijin said, we were charged 5k without knowing it could be 2.5k with more stuff and later gonna be 2.5k for everyone unified. It was kind of unfair since we were uninformed about it and got 3 times less epics every magical chest purchase. Is it possible to check the previous 5k magical chests purchased and be reimbursed 2500 for each chest? Thank you for the effort :)
ID 1088588
Last edited by Campione on Sat Aug 15, 2020 11:41 pm, edited 1 time in total.

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yakuza
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Player ID: 100222
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Re: In game gem buying

Post by yakuza »

Campione wrote:
Thu Jan 30, 2020 4:56 pm
Just like Laijin said, we were charged 5k without knowing it could be 2.5k with more stuff and later gonna be 2.5k for everyone unified. It was kind of unfair since we were uninformed about it and got 3 times less epics every magical chest purchase. Is it possible to check the previous 5k magical chests purchased and be reimbursed 2500 for each chest? Thank you for the effort :)
ID 1088588
I see, I understand your disappointment, sorry for that! We lowered price of Magical chest and only since then it's price is fixed at 2500 gems. Unfortunately we do not have tools to modify previous in-game transactions :( Sorry, and please try to understand.
Regards
/Y

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