Game not loading

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Mecu
Posts: 3
Joined: Fri Apr 24, 2020 4:13 pm

Game not loading

Post by Mecu »

Hi, I downloaded the game on my new phone and it doesn't load.
It freezes on either the "loading game files, please wait," or the "loading files."
My phone is a galaxy a21, any help would be appreciated.

Blucht
Posts: 4
Joined: Fri Jul 10, 2020 7:38 pm
Player ID: 5364484

Re: Game not loading

Post by Blucht »

I have the same problem :(

Trylu
Moderator
Posts: 47
Joined: Wed Apr 08, 2020 2:40 pm

Re: Game not loading

Post by Trylu »

Blucht please post model of your device.

Blucht
Posts: 4
Joined: Fri Jul 10, 2020 7:38 pm
Player ID: 5364484

Re: Game not loading

Post by Blucht »

I have one post here the name is Freeze and close, my device is one Alcatel tetra

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yakuza
Posts: 782
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Location: PL
Player ID: 100222
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Re: Game not loading

Post by yakuza »

Mecu wrote:
Mon Jul 13, 2020 4:41 am
Hi, I downloaded the game on my new phone and it doesn't load.
It freezes on either the "loading game files, please wait," or the "loading files."
My phone is a galaxy a21, any help would be appreciated.
To tweak settings for your device I need your ID. Do you recall it? If not did you register account? If so could you PM me with address?
Regards
/Y

Mecu
Posts: 3
Joined: Fri Apr 24, 2020 4:13 pm

Re: Game not loading

Post by Mecu »

My Id is 2286414

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yakuza
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Re: Game not loading

Post by yakuza »

Mecu wrote:
Mon Jul 20, 2020 1:09 pm
My Id is 2286414
From what I see your device is made by Motorola not by Samsung, are you sure you sent correct ID? Also this model of moto is known to cause issues, although after applying fix I see that couple hundreds of this phone users play daily.
Regards
/Y

Mecu
Posts: 3
Joined: Fri Apr 24, 2020 4:13 pm

Re: Game not loading

Post by Mecu »

The Moto is my old phone, my new one is Samsung. I downloaded the game with the plan of connecting my account. However it doesn't load at all.

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yakuza
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Re: Game not loading

Post by yakuza »

I see, I changed one more thing, let me know if you're able to start game on Moto device.
Regards
/Y

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